Common queries answered
Frequently asked Questions
Delivery of goods is carried out by the supplier by their shipment by transport, provided for by the supply contract, and on the terms specified in the contract. The delivery time of products is from 1 to 30 working days from the date of order confirmation. Also, the delivery time depends on the country to which the goods are delivered.
The buyer can return the goods delivered by us within 14 calendar days from the delivery date. In order for us to be able to take back the goods, they must be in an unused and undamaged condition and be returned complete and in the original packaging.
The return is at the expense and risk of the buyer.
To change the delivery address after placing an order, please contact our hotline +41 55 536 01 01 or fill out the feedback form.
You can find out the status of an order in your personal account in the “Orders” section. Find the right order and look at the delivery status.
For support, please contact our hotline +41 55 536 01 01 or fill out the feedback form.
To change the delivery address after placing an order, please contact our hotline +41 55 536 01 01 or fill out the feedback form.
We ship to all countries, for more information please contact our hotline +41 55 536 01 01 or fill out the feedback form.